Terms&Conditions

After accepting an appointment with Aaron Nathaniel (t/a Reframe Coach) by either telephone or email, you, the client, in accepting the appointment also accept the following conditions for the appointment.

Booking and Payment Policy

Payments are taken in advance. Once you have made the therapy booking a link to a secure payment site will be emailed to you. Therapy fees are due upon receipt of the link. Payments are made in full and at least 48hrs before your scheduled appointment. All advance payments are processed by Stripe, which Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe. You can read more about Stripe security at: Stripe Security

Cancellation / No Show Policy

Your appointment is very important to us and it is reserved especially for you. We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another client from getting much needed treatment. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book.

Any appointment that needs to be cancelled or rearranged must be made via email and received no less than 48 hours prior to the appointment. If an appointment is not cancelled at least 48 hours in advance, the full fee will be retained. Appointments booked less than 48 hours in advance cannot be cancelled; to do so will incur the full charge.

Rescheduling Appointments

Upon cancelling an appointment any potential further booking is at the discretion of Aaron Nathaniel (t/a Reframe Coach).

Rescheduling before the 48-hour deadline will allow the fee paid in advance to be carried over to the new appointment. The new appointment will have the same terms and conditions for cancelling.

Late Arrivals

We understand that delays can happen, however we must try to keep the other clients on time. Your late arrival will require that I end the session at the scheduled time, meaning your session will unfortunately be shorter today. We have reserved this time for you and only you and have other people scheduled after your time.

Session Packages

After a session package has been booked we will discuss the course of action on the first appointment. We will schedule the remaining dates together. Please note that all session packages are subject to the same Cancellation / No Show / Rescheduling and Late Arrival policies as individual sessions.

Sessions

At all times there is complete confidentiality between therapist and client, subject to all legal conditions. The length of the appointment is at the discretion of the therapist. Although scheduled for a specific length of time, if it is appropriate to end the session earlier, this is at the discretion of the therapist. Whether the session is ended earlier or extended, the consultation fee remains the same.

Guarantees

We will use all reasonable care and skill in providing the service that you choose. It would be unethical to provide a guarantee for a clients treatment, there is no medication, operation or procedure that has a 100% success rate across the board and clients experience may vary from person to person. In the event that the therapy is unsuccessful, we do not offer a refund or part refund.

The Law

These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the English courts will have non-exclusive jurisdiction over such dispute.

Disclaimer

This website includes links to external web sites.  These links are provided in order to help you find relevant web sites, services and/or products that may be of interest to you. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes.

Aaron Nathaniel (t/a Reframe Coach) is not responsible for the owners or operators of these web sites or for any goods or services they supply, or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

All information or advice provided as part of this web site is intended to be general in nature and you should not rely on it in connection with the making of any decision. Aaron Nathaniel (t/a Reframe Coach) tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. Aaron Nathaniel (t/a Reframe Coach) is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action. If in doubt please consult your doctor.